FAQs

Frequently Asked Questions

If you’re here, something likely resonated.
Below are answers to the questions we’re asked most often.
If you don’t see what you’re looking for, you’re always welcome to reach out.

Are your gemstones high quality?

Yes. Every gemstone is personally selected by Kim, drawing on decades-long relationships with trusted cutters and dealers around the world. Many stones are cut specifically for The Art of Ceremony and chosen for their natural beauty, integrity, and character.

We prioritize untreated stones whenever possible, and any exceptions are always disclosed.

When will my order ship?

In-stock pieces typically ship within 5 business days.
You’ll receive tracking information once your order is on its way.

For full details, please visit our Shipping & Returns page.

What is your return policy?

We want you to feel good about what you choose.

Returns are accepted within 7 days of delivery
Items must be returned in original condition and packaging
Shipping costs and a 5% restocking fee are non-refundable
Custom and special-order pieces are final sale

More details can be found on our Shipping & Returns page.

Can I see the jewelry in person?

Yes. Our work is carried by select partner locations listed on our Stockists page.

If you’re in the Tucson area, you’re welcome to contact us about a studio visit when available.

Do you offer custom pieces?

We do, on a limited basis.

Custom work is created collaboratively and with care, reflecting your preferences and the materials available at the time. Because these pieces are made specifically for you, all custom orders are final sale.

Are your gemstones dyed or treated?

We favor natural, untreated stones whenever possible.
If a stone has received any treatment, it is always disclosed clearly.

Do you ship internationally?

Yes. We offer international shipping at a flat rate of $65 USD (customs duties not included).
Please see Shipping & Returns for additional details.

How should I care for my jewelry?

Treat your pieces gently.

Store them separately in soft pouches
Avoid prolonged exposure to water, perfume, or chemicals
Clean occasionally with a soft cloth

For more detailed care guidance, visit our Jewelry & Gemstone Care page.

How do I choose the right piece?

You don’t need to study or analyze.

Often, the right piece is the one that draws you in quietly — through color, weight, or feeling. Our work is designed to be companionable rather than prescriptive.

If you’d like support, you’re always welcome to reach out.

Still have questions?

We’re happy to help.